IDEA Home Health App – Terms of Usage

We reserve the right, at our sole discretion, to change or modify portions of these Terms of Service at any time. If we do this, we will post the changes on this page and will indicate at the top of this page the date these terms were last revised. Any such changes will become effective immediately, and your continued use of the Service after the date any such changes become effective constitutes your acceptance of the new Terms of Service.


Please read this carefully before using our App/Platform, or services, as they contain an agreement to arbitrate and other important information regarding your legal rights, remedies, and obligations. The agreement to arbitrate requires (with limited exception) that you submit claims you have against us to binding and final arbitration, and further


(1) you will only be permitted to pursue claims against IDEA CLINICS on an individual basis, not as a plaintiff or class member in any class or representative action or proceeding, 

(2) you will only be permitted to seek relief (including monetary, injunctive, and declaratory relief) on an individual basis, and 

(3) you may not be able to have any claims you have against us resolved by a jury or in a court of law.


In addition, when using certain services, you will be subject to any additional terms applicable to such services that may be posted on the Service from time to time, including, without limitation, the Privacy Policy located at – All such terms are hereby incorporated by reference into these Terms of Service.


This is a contract between you and IDEA CLINICS. We’ve also included several annotations that aren’t a part of the contract itself, but are intended to emphasise key sections and help you follow the text. We’ve tried to be fair and straightforward. Please feel free to contact us if you have any questions or suggestions!


THE AGREEMENT: The use of this Website and services on this Platform are provided by IDEA CLINICS (IDEA HOME HEALTH referred to as “Platform / App”) is subject to the following Terms & Conditions, all parts, and sub-parts of which are specifically incorporated by reference here. This agreement shall govern the use of all pages on this App (hereinafter collectively referred to as “Platform”) and any services provided by or on this Platform (“Services”).





“Agreement” denotes to this Terms and Conditions and the Privacy Policy and other documents provided to you by the Platform;

“We,” “us,” and “our” are references to IDEA CLINICS;

“User,” “You,” and “your” denotes the person who is accessing the Platform for taking or availing any service from us. User shall include the company, partnership, sole trader, person, body corporate or association taking services of this Platform;

” Platform” shall mean and include IDEA HOME HEALTH and any successor Platform of the Company or any of its affiliates;

Parties: Collectively, the parties to this Agreement (We and You) will be referred to as Parties.




By using the Platform, you warrant that you have read and reviewed this agreement and that you agree to be bound by it. If you do not agree to be bound by this agreement, please leave the Platform immediately. We only agree to provide the users of this Platform and Services to you if you assent to this agreement.


3) Services of IDEA HOME HEALTH 


By using the platform you can access the following:

  1. Home visit by MBBS doctor
  2. Home visit by a qualified nurse
  3. Home visit by physiotherapist
  4. Teleconsultation with a specialist doctor
  5. In person consultation with any of the doctors at any of the centres of IDEA CLINICS
  6. Access to book other services provided by IDEA CLINICS via the app

You agree that We may at any time and for any reason, terminate Your access to whole or part of the Platform, or restrict or suspend Your access to your Subscribed User account, for any or no reason, with or without prior notice, and without any liability to You.

Ensuring access to our Service.

To operate our pan India Service, we must store and transfer data across our systems across the country. The use of this pan India structure is essential to provide our Service.

Research and innovation.

We use the information we have to develop, test, and improve our Service and collaborate with others on research to make our Service better and contribute to the well-being of our community. This includes analyzing the data we have about our users and understanding how people use our Services, for example by conducting surveys and testing and troubleshooting new features.




We do not guarantee the accuracy, completeness, validity, or timeliness of information listed on our website or web app or app or any other digital platform owned or managed by us or other users.

We make material changes to these terms and conditions from time to time, we may notify you either by prominently posting a notice of such changes or via email communication.

The Platform is licensed to you on a limited, non-exclusive, non-transferable, non-sub licensable basis, solely to be used in connection with the Service for your private, personal, non-commercial use, subject to all the terms and conditions of this agreement as they apply to the Service.




Content Responsibility.

The Platform permits you to post comments, feedback, etc. 

When posting Content to the Platform, please do not post Content that:

  • contains ill-mannered, profane, abusive, racist or hateful language or expressions, text, photographs or illustrations that are pornographic or in poor taste, inflammatory attacks of a personal, racial or religious nature;
  • is defamatory, threatening, disparaging, grossly inflammatory, false, misleading, fraudulent, inaccurate, unfair, contains gross exaggeration or unsubstantiated claims;
  • violates the privacy rights of any third party, is unreasonably harmful or offensive to any individual or community;
  • discriminates on the grounds of race, religion, national origin, gender, age, marital status, sexual orientation or disability, or refers to such matters in any manner prohibited by law;
  • violates or inappropriately encourages the violation of any municipal, state, federal, or international law, rule, regulation, or ordinance;
  • uses or attempts to use another’s account, password, Service, or system except as expressly permitted by the Terms of use uploads or transmits viruses or other harmful, disruptive, or destructive files;
  • sends repeated messages related to another user and/or makes derogatory or offensive comments about another individual or repeats prior posting of the same message under multiple emails or subjects.
  • Any submitted content that includes, but is not limited to the following, will be refused. If repeated violations occur, we reserve the right to cancel user access to the Platform without advanced notice.




You agree that the Platform and all Services provided by us are the property of IDEA CLINIC’S, including all copyrights, trademarks, trade secrets, patents, and other intellectual property (“Our IP”). You agree that we own all rights, title, and interest in and to the Our IP and that you will not use Our IP for any unlawful or infringing purpose. You agree not to reproduce or distribute Our IP in any way, including electronically or via registration of any new trademarks, trade names, service marks, or Uniform Resource Locators (URLs), without express written permission from us.



Only you or any other persons who you have authorised, have the right to access and use your account. You are responsible for ensuring that your login information remains confidential at all times. Voong will assume that if your login is used to access the Services, the user has the legal authority to use such login. If you become aware of unauthorised use of your login, you agree to notify IDEA HOME HEALTH immediately by email at . You remain liable for any activity on your account until IDEA HOME HEALTH has been notified and has had an opportunity to take appropriate action.

You hereby acknowledge and understand that each User is solely responsible for all aspects of its own day-to-day operations, including the provision of products (by any method, including through delivery), Service, environment, and overall quality and accuracy.




Account Owner and any Authorised User shall not (and shall not allow any third party to):

distribute viruses or other harmful or malicious computer code via or into the Platform;

engage in any conduct that disrupts or impedes a third party’s use and enjoyment of the IDEA HOME HEALTH Services;


  • use the output or other information generated by the Services for any purpose other than as contemplated by this agreement;
  • use the IDEA HOME HEALTH Services for any use other than Customer’s internal business use;
  • use unauthorized modified versions of the Services, including without limitation, to build a similar or competitive Platform or Services or to obtain unauthorized access to the Services;
  • use the Services in any way that is contrary to applicable local, state/provincial, federal and foreign laws, including without limitation those relating to privacy, electronic communications and anti-spam legislation.

IDEA HOME HEALTH retains all titles to, and, except as expressly licensed herein, all rights to the Services, all copies, derivatives and improvements thereof and all related documentation and materials.




You agree not to use the Platform or Services for any unlawful purpose or any purpose prohibited under this clause. You agree not to use the Platform or Services in any way that could damage the Platform, Services, or general business of IDEA HOME HEALTH.


You further agree not to use the Platform or Services:


  • To harass, abuse, or threaten others or otherwise violate any person’s legal rights;
  • To violate any of our intellectual property rights or any third party;
  • To upload or otherwise disseminate any computer viruses or other software that may damage the property of another;
  • To perpetrate any fraud;
  • To engage in or create any unlawful gambling, sweepstakes, or pyramid scheme;
  • To publish or distribute any obscene or defamatory material;
  • To publish or distribute any material that incites violence, hate, or discrimination towards any group;
  • To unlawfully gather information about others.
  • Contain any material which is defamatory of any person.
  • Promote or incite any violence.
  • Promote or incite any discrimination (including, that which is based on race, sex, religion, nationality, disability, sexual orientation or age).
  • Infringe any copyright, database right or trade mark or any other proprietary rights of any other person.
  • Be likely to deceive any person.
  • Be made in breach of any legal duty owed to a third party, such as a contractual duty or a duty of confidence.
  • Be threatening, abusive or invade another’s privacy, or cause annoyance, inconvenience or needless anxiety.
  • Be likely to harass, upset, embarrass, alarm or annoy any other person.
  • Be used to impersonate any person, or to misrepresent your identity or affiliation with any person. In particular, you may not register more than one account or create any alternative accounts.
  • Give the impression that they come from us, if this is not the case.
  • Encourage any act or activity that in our opinion could be harmful to the health or well-being of another user or which raises any clinical safety concerns.




You agree not to undertake any of the following actions:

  1. a) Reverse engineer, or attempt to reverse engineer or disassemble any code or software from or on the Platform or Services;
  2. b) Violate the security of the Platform or Services through any unauthorized access, circumvention of encryption or other security tools, data mining, or interference to any host, user, or network.



You agree to defend and indemnify us and any of our affiliates (if applicable) and hold us harmless against any legal claims and demands, including reasonable attorney’s fees, which may arise from or relate to your use or misuse of the Platform or Services, your breach of this agreement, or your conduct or actions. You agree that we shall be able to select its legal counsel and may participate in its defense if we wish.




You are strictly prohibited from using the Platform or any of our Services for illegal spam activities, including gathering email addresses and personal information from others 




We may, from time to time and at any time without notice to you, modify this agreement. You agree that we have the right to modify this agreement or revise anything contained herein. You further agree that all modifications to this agreement are in full force and effect immediately upon posting on the Platform and that modifications or variations will replace any prior version of this agreement unless prior versions are specifically referred to or incorporated into the latest modification or variation of this agreement.




This agreement constitutes the entire understanding between the Parties concerning any use of this Platform. This agreement supersedes and replaces all prior or contemporaneous agreements or understandings, written or oral, regarding the use of this Platform.




We may need to interrupt your access to the Platform to perform maintenance or emergency services on a scheduled or unscheduled basis. You agree that your access to the App may be affected by unanticipated or unscheduled downtime, for any reason, but that we shall have no liability for any damage or loss caused as a result of such downtime.




We may terminate this agreement with you at any time for any reason, with or without cause. We specifically reserve the right to terminate this agreement if you violate any of the terms outlined herein, including, but not limited to, violating the intellectual property rights of us or a third party, failing to comply with applicable laws or other legal obligations, and/or publishing or distributing illegal material. If you have registered for an account with Us, you may also terminate this agreement at any time by contacting us and requesting termination. At the termination of this agreement, any provisions that would be expected to survive termination by their nature shall remain in full force and effect.




The following additional terms and conditions apply with respect to any App that the Company provides to you designed for use on an Apple iOS-powered mobile device (an “iOS App”):

You acknowledge that these Terms are between you and IDEA CLINICS only, and not with Apple, Inc. (“Apple”).

Your use of the Company’s iOS App must comply with Apple’s then-current App Store Terms of Service.

The Company, and not Apple, are solely responsible for our iOS App and the Services and Content available thereon. You acknowledge that Apple has no obligation to provide maintenance and support services with respect to our iOS App. To the maximum extent permitted by applicable law, Apple will have no warranty obligation whatsoever with respect to our iOS App.

You agree that the Company, and not Apple, are responsible for addressing any claims by you or any third-party relating to our iOS App or your possession and/or use of our iOS App.

You agree that the Company, and not Apple, shall be responsible, to the extent required by these Terms, for the investigation, defense, settlement and discharge of any third-party intellectual property infringement claim related to our iOS App or your possession and use of our iOS App.

You represent and warrant that (i) you are not located in a country that is subject to a U.S. Government embargo, or that has been designated by the U.S. Government as a “terrorist supporting” country; and (ii) You are not listed on any U.S. Government list of prohibited or restricted parties.

You agree to comply with all applicable third-party terms of agreement when using our iOS App (e.g., you must not be in violation of your wireless data service terms of agreement when using the iOS App).

The parties agree that Apple and Apple’s subsidiaries are third-party beneficiaries to these Terms as they relate to your license of the Company’s iOS App. Upon your acceptance of these Terms, Apple will have the right (and will be deemed to have accepted the right) to enforce these Terms against you as they relate to your license of the iOS App as a third-party beneficiary thereof.




You agree that your use of the Platform and Services is at your sole and exclusive risk and that any Services provided by us are on an “As Is” basis. We hereby expressly disclaim any express or implied warranties of any kind, including, but not limited to the implied warranty of fitness for a particular purpose and the implied warranty of merchantability. We make no warranties that the Platform or Services will meet your needs or that the Platform or Services will be uninterrupted, error-free, or secure. We also make no warranties as to the reliability or accuracy of any information on the Platform or obtained through the Services. You agree that any damage that may occur to you, through your computer system, or as a result of the loss of your data from your use of the Platform or Services is your sole responsibility and that we are not liable for any such damage or loss.




We are not liable for any damages that may occur to you as a result of your use of the Platform or Services, to the fullest extent permitted by law. This section applies to any claims by you, including, but not limited to, lost profits or revenues, consequential or punitive damages, negligence, strict liability, fraud, or torts of any kind.

20) Dispute Resolution By Binding Arbitration: 



  1. Agreement to Arbitrate

This Dispute Resolution by Binding Arbitration section is referred to in this Terms of Service as the “Arbitration Agreement.” You agree that any and all disputes or claims that have arisen or may arise between you and IDEA CLINICS, whether arising out of or relating to this Terms of Service (including any alleged breach thereof), the Services, any advertising, any aspect of the relationship or transactions between us, shall be resolved exclusively through final and binding arbitration, rather than a court, in accordance with the terms of this Arbitration Agreement, except that you may assert individual claims in small claims court, if your claims qualify. Further, this Arbitration Agreement does not preclude you from bringing issues to the attention of federal, state, or local agencies, and such agencies can, if the law allows, seek relief against us on your behalf. You agree that, by entering into this Terms of Service, you and IDEA CLINICS are each waiving the right to a trial by jury or to participate in a class action. Your rights will be determined by a neutral arbitrator, not a judge or jury. The Federal Arbitration Act governs the interpretation and enforcement of this Arbitration Agreement.

  1. Prohibition of Class and Representative Actions and Non-Individualized Relief

You and idea clinics agree that each of us may bring claims against the other only on an individual basis and not as a plaintiff or class member in any purported class or representative action or proceeding. Unless both you and idea clinics agree otherwise, the arbitrator may not consolidate or join more than one person’s or party’s claims and may not otherwise preside over any form of a consolidated, representative, or class proceeding. Also, the arbitrator may award relief (including monetary, injunctive, and declaratory relief) only in favor of the individual party seeking relief and only to the extent necessary to provide relief necessitated by that party’s individual claim(s), except that you may pursue a claim for and the arbitrator may award public injunctive relief under applicable law to the extent required for the enforceability of this provision.


  1. Pre-Arbitration Dispute Resolution

IDEA CLINICS is always interested in resolving disputes amicably and efficiently, and most customer concerns can be resolved quickly and to the customer’s satisfaction by emailing customer support at If such efforts prove unsuccessful, a party who intends to seek arbitration must first send to the other, by certified mail, a written Notice of Dispute (“Notice”). Please e-mail us at and we will promptly provide an address (“Notice Address”) to which you can address postal mail. The Notice must (i) describe the nature and basis of the claim or dispute and (ii) set forth the specific relief sought. If IDEA CLINICS and you do not resolve the claim within sixty (60) calendar days after the Notice is received, you or IDEA CLINICS may commence an arbitration proceeding. During the arbitration, the amount of any settlement offer made by IDEA CLINICS or you shall not be disclosed to the arbitrator until after the arbitrator determines the amount, if any, to which you or IDEA CLINICS is entitled.


  4. Governing Law & Jurisdiction

These terms will be governed by and interpreted in accordance with the laws of the State of Telangana, India, and you submit to the non-exclusive jurisdiction of the state and federal courts located in Telangana, India for the resolution of any disputes.


  5. Contact Information 

If a user has any questions concerning the Company, the website or app, this agreement, the services, or anything related to any of the foregoing, please write to us at


In accordance with the Information Technology Act, 2000, and the rules made thereunder, if you have any grievance with respect to the website or app or the service, including any discrepancies and grievances with respect to the processing of information, you can contact our team at 


IDEA CLINICS | Institute of Diabetes, Endocrinology and Adiposity

Triveni Towers, Rd Number 1, K P H B Phase 1, 

Kukatpally, Hyderabad, Telangana 500072, India



  1. Confidentiality

All aspects of the arbitration proceeding, and any ruling, decision, or award by the arbitrator, will be strictly confidential for the benefit of all parties.

  1. Severability

If a court or the arbitrator decides that any term or provision of this Arbitration Agreement (other than the subsection (b) titled “Prohibition of Class and Representative Actions and Non-Individualized Relief” above) is invalid or unenforceable, the parties agree to replace such term or provision with a term or provision that is valid and enforceable and that comes closest to expressing the intention of the invalid or unenforceable term or provision, and this Arbitration Agreement shall be enforceable as so modified. If a court or the arbitrator decides that any of the provisions of subsection (b) above titled “Prohibition of Class and Representative Actions and Non-Individualized Relief” are invalid or unenforceable, then the entirety of this Arbitration Agreement shall be null and void, unless such provisions are deemed to be invalid or unenforceable solely with respect to claims for public injunctive relief. The remainder of the Terms of Service will continue to apply.

  1. Future Changes to Arbitration Agreement

Notwithstanding any provision in this Terms of Service to the contrary, IDEA CLINICS agrees that if it makes any future change to this Arbitration Agreement (other than a change to the Notice Address) while you are a user of the Services, you may reject any such change by sending IDEA CLINICS written notice within thirty (30) calendar days of the change to the Notice Address provided above. By rejecting any future change, you are agreeing that you will arbitrate any dispute between us in accordance with the language of this Arbitration Agreement as of the date you first accepted these Terms of Service (or accepted any subsequent changes to these Terms of Service).


21) IDEA HOME HEALTH App Cancellation & Refund Policy


  • Once the service is rendered, unfortunately we will not be able to refund the fee already paid and if you are not satisfied with the service you can write to us at and we will respond promptly
  • Refund is not possible once the doctor, nurse or physiotherapist accepts the call
  • Refund can be given if the customer wants to cancel the appointment before the acceptance of the service provider and it will be refunded to bank account via NEFT within 7 working days
  • For a refund to happen, please initiate the request to 

Failed transaction

This Policy is for Users whose Money got deducted from their account, yet the service provider has not received the money:

To help you out in the best possible way we have a two-step plan.

  1. What can you do now?
  2. How IDEA HOME HEALTH App can help you?

Please read the following carefully:

  1. What can you do now?
  • Raise a concern in the UPI app profile page (Only if the transaction is via UPI method).
  • Please go to the profile section of the UPI app used for payment and Select “Raise a Concern” – Help and then select the transaction in which money was deducted while purchasing IDEA HOME HEALTH App plan and then select “Raise a Concern” or “Call Bank” to get the latest details.
  • If required we would be able to provide a payment failure report from our side on a case to case basis. Please note that the process of redressal by NPCI may take up to 2 weeks. For every UPI payment, there are 2 banks and NPCI in between. Money can be stuck anywhere when it is a failed payment. And at this point of time, the full control in this process is with NPCI and not the Merchant.
  • Call or write to your bank’s dispute department (not support department). (For transaction Via all methods)
  • If the amount has been deducted, please contact your bank and raise a charge dispute on this so that they can process the refund. Generally, you will get your money back within 5-7 working days varying from bank to bank. On an average, the delay can be up to 19 days. Please use the below link for the format in which you have to file a written complaint with your bank.

In case if we have not received your payment, we will not be able to initiate your refund as a merchant. In such scenarios, please get in touch with the bank with a written complaint. Also please refer to the RBI policy on delay in refund by your bank:

Submit your issue in Razor pay grievance.

  1. If upon investigation it has been found that money was stuck at Razor pay level then, the amount will be auto refunded to your account within 5-7 working days normally. If this has not happened, kindly contact Razor pay and raise a request for the amount being deducted from your account so that they can fasten the refund process.

All above steps must be initiated by the user within 40 days of the transaction date failing which any request will be considered null and void.


22) IDEA HOME HEALTH App Support:



Phone: +91 8008650332




JURISDICTION, VENUE & CHOICE OF LAW: The terms herein will be governed by and construed by the laws of India without giving effect to any principles of conflicts of law. The Courts of India shall have exclusive jurisdiction over any dispute arising from the use of the Platform.

ASSIGNMENT: This Agreement, or the rights granted hereunder, may not be assigned, sold, leased, or otherwise transferred in whole or part by you. Should this agreement, or the rights granted hereunder, be assigned, sold, leased, or otherwise transferred by us, the rights and liabilities of IDEA HOME HEALTH will bind and inure to any assignees, administrators, successors, and executors.

SEVERABILITY:  If any part or sub-part of this agreement is held invalid or unenforceable by a court of law or competent arbitrator, the remaining parts and sub-parts will be enforced to the maximum extent possible. In such a condition, the remainder of this agreement shall continue in full force.

SUSPENSION AND TERMINATION:  We may suspend or terminate your user account or temporarily disable access to whole or part of any Service in the event of any suspected illegal activity, extended periods of inactivity, or requests by law enforcement or other government agencies. Objections to suspension or disabling of user accounts should be made at IDEA HOME HEALTH within thirty days of being notified about the suspension.

NO WAIVER:  If we fail to enforce any provision of this agreement, this shall not constitute a waiver of any future enforcement of that provision or any other provision. Waiver of any part or sub-part of this agreement will not constitute a waiver of any other part or sub-part.

CONFIDENTIALITY:  You shall agree and acknowledge that you may have access to certain information and materials, including the terms of the agreement, concerning the business, clients, business writings, employee’s information, business technologies that we use, products and services of the other party, that are business secrets and confidential information. You shall note except with your prior permission, replicate, reproduce, use, share, and disclose to any other third-party any Confidential Information or business secrets. You shall return to us or destroy the business secrets or Confidential Information promptly upon our written request.

HEADINGS FOR CONVENIENCE ONLY:  Headings of parts and sub-parts under this agreement are for convenience and organisation, only. Headings shall not affect the meaning of any provisions of this agreement.

NO AGENCY, PARTNERSHIP, OR JOINT VENTURE:  No agency, partnership, or joint venture has been created between the Parties as a result of this agreement. No Party has any authority to bind the other to third parties.

FORCE MAJURE:  We are not liable for any failure to perform due to causes beyond its reasonable control including, but not limited to, acts of God, acts of civil authorities, acts of military authorities, riots, embargoes, acts of nature, and natural disasters, and other acts which may be due to unforeseen circumstances, i.e., COVID-19!

ELECTRONIC COMMUNICATIONS PERMITTED: Electronic communications are permitted to both Parties under this agreement, including e-mail. For any questions or concerns, please use the contact us form on the Platform or email us at


24) दूरसंचार के लिए मरीज सहमति फार्म


  1. रिमोट ओपीडी डॉक्टर के पास जा कर चेक उप करवाने का विकल्प नहीं है इस ओपीडी के पीछे मुख्य विचार यह है कि दूर के क्षेत्रों में जहां डॉक्टर की उपलब्धता कम है रोगियों के लिए योग्य डॉक्टरों की आसान उपलब्धता प्रदान की जाए ताकि मरीज अपने लक्षणों की अनदेखी ना करें और गंभीर रोग शीघ्र पकड़ में जाएं |
  2. एमसीआई के साथ पंजीकृत डॉक्टरों द्वारा ही सभी परामर्श दिए जाएंगे। रोगी की बीमारी के कारण किसी भी अप्रिय घटना के लिए जिओ जिम्मेदार नहीं होगा।
  3. इस ओपीडी के जरिये दूर रहने वाले और चलने फिरने में असमर्थ मरीज अपना फॉलो उप या रिपोर्ट चेकिंग भी करवा सकते हैं |
  4. परामर्श के बाद भी स्वस्थ्य में और रोग में सुधार ना आने पर तुरंत नजदीकी अस्पताल में जा कर डॉक्टरी सलाह लें|
  5. डॉक्टर अपनी सूझ भुझ अथवा बताये हुए कष्टों के अनुसार आपको परामर्श देंगे, परन्तु बिना स्वयं परिक्षण के कई लक्ष्ण छूठ सकते है, ऐसी अवस्था में सुझाव देने वाले डॉक्टर को दोषी नहीं करार किया जा सकता |
  6. प्रिस्क्रिप्शन केवल काउंटर ड्रग्स के लिए दिया जाएगा।
  7. यह सलाह किसी भी मेडिको कानूनी उद्देश्यों के लिए मान्य नहीं है।
  8. यह सुविधा आपातकालीन परिस्थियों के लिए नहीं है , कोई भी आपातकालीन सेवा के लिए तुरंत नजदीकी डॉक्टर से सलाह लें|
  9. मै इस समय अपनी मर्जी से ही अपनी सुविधा हेतु एडवांस ओनलाईन पेमेंट करके अपने इच्छित पसंदीदा चिकित्सक से कंसलटेंसी ले रहा हूं, मेरे ऊपर किसी का कोई दबाव भय नहीं है|



  1. Remote OPD is not an alternative to physical examination from a doctor. The main idea behind this OPD is to provide qualified medical consultation in remote areas or where the patient is not able to go out for physical consultation for various reasons or with limited or no availability of doctors so that patients do not ignore symptoms and so that life threatening diseases are detected early.
  2. All consultations will be provided by doctors registered with the MCI.
  3. Patients with limited mobility or those who are living far away may also use this OPD for follow-up consultation and for getting their medical reports checked.
  4. Post consultation, if there is no improvement in health, please visit a doctor at your nearest hospital immediately.
  5. Doctors will provide consultation based on their knowledge and the symptoms described by the patient. However, without physical examination some symptoms may get missed. In such a situation the consulting doctor cannot be considered at fault.
  6. Prescriptions are sent by email by registered medical practitioners and hence valid except for psychiatric and schedule X drugs
  7. These consultations are not valid for any medico legal purposes.
  8. These services are not for emergency situations. For emergency cases, please visit your nearest doctor immediately.
  9. I hereby declare that I am availing this Consultancy of my own free will and for my convenience from my favoured Doctor without any external pressure or influence

26) Doctor Consent Form For Tele-Consultation


  1. IDEA HOME HEALTH displays the profile information of the Doctors on its Website or Mobile App, including but not limited to their Qualifications, Specialities, Work History etc, so that Patients can make an informed choice before taking medical consult. The onus of ensuring the accuracy of this information is on the Doctor and IDEA HOME HEALTH is neither responsible nor liable for the accuracy of this information. If incorrect, the Doctor must inform IDEA HOME HEALTH of the same immediately and ensure that the amended information is added at the earliest.
  2. IDEA HOME HEALTH reserves the right to display or remove any profile created on its platform with or without providing advance notice of the same to the concerned Doctor. IDEA HOME HEALTH is also not liable for inactive, inaccurate, incomplete, obsolete or fraudulent information entered in their profile by Doctors added to IDEA HOME HEALTH’s website or mobile app. In case a doctor provides wrong information and qualifications, IDEA HOME HEALTH reserves the right to take appropriate legal action against the doctor.
  3. If a doctor is found to indulge in unethical practices as laid down by MCI Guidelines, his profile will be deactivated without notice.
  4. Doctors will bear the responsibility for their use of IDEA HOME HEALTH Services in accordance with the applicable laws and MCI guidelines. Any contravention of the same while using IDEA HOME HEALTH products or services will be the sole responsibility of the Doctor and IDEA HOME HEALTH will not be liable or responsible for it.
  5. IDEA HOME HEALTH reserves the right to collect and display feedback for all Doctors and Hospitals listed on its website or Mobile app.
  6. Doctors agree to use the Website and the Mobile App for the purpose of providing Medical Consult and shall not use the Services offered by IDEA HOME HEALTH for any unauthorised and unlawful purpose.
  7. Doctors agree not to post any comment or upload any Content which is defamatory, obscene or objectionable in nature and IDEA HOME HEALTH reserves the right to remove any such comments. IDEA HOME HEALTH may determine such a comment, by its own discretion, as violation of agreed upon terms and conditions. It is agreed that IDEA HOME HEALTH is neither responsible nor liable for any and all such comments and/or content.
  8. IDEA HOME HEALTH has no role in influencing the treatment of the patient. In case of any untoward incident arising out of this, IDEA HOME HEALTH must not be held responsible.
  9. Doctors can set their own consultation fees. IDEA HOME HEALTH will charge Rs 30 per consultation with one repeat call in a weeks period. In case a doctor wants to give free consultation the same will be charged from the doctor.
  10. If a doctor fails to give consultation within 24 hrs of request, the payment will be refunded to the patient.
  11. This platform is not valid for any medico legal and emergency consultations. IDEA HOME HEALTH will not be responsible for any litigation arising out of such situations.
  12. I hereby declare that I have read and understood the term and conditions. I give my consent without any external pressure or influence  

If you have any questions or concerns regarding this agreement, please contact us.

IDEA CLINICS | Institute of Diabetes, Endocrinology and Adiposity

Triveni Towers, Rd Number 1, K P H B Phase 1, 

Kukatpally, Hyderabad, Telangana 500072, India



This Document is last updated on August 04th 2023